Service Agreement/Terms & Policies

Our Services - Laundry On The Go provides pickup, washing, drying, folding, hang (when requested), and other laundry-care services as described on our website with free pickup & delivery within Brownsville, Humboldt, Jackson, and Milan in Tennessee.  Services are performed with reasonable care and attention to the instructions provided by the customer. 

Pricing & Minimums - Wash, Dry & Fold: $3.00 per pound - Minimum Order: $40 per pickup - Final pricing is based on the weight of your laundry once received and processed.

Pickup & Delivery - Pickup is available Monday-Friday, 8am-8pm - Delivery is available Monday-Saturday, 8am-8pm - Customers must have your laundry bagged and ready for pickup at your scheduled time. - Customers must provide an accurate pickup address and any necessary access instructions. - Customers do not have to be present if safe, clear pickup/drop off instructions are provided - Your clean laundry will be returned in clear, organized bags within 24–48 hours. - Laundry On The Go is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, unsafe conditions, traffic, or other unforeseen circumstances.

Customer Responsibilities

Customers are responsible for removing money, valuables, electronics, and other items from pockets; Customers should thoroughly check all pockets before pickup. Laundry On The Go is not responsible for damage to items left in pockets (e.g., pens, makeup, gum) or for personal belongings accidentally included with laundry. Identifying items requiring special care; Informing us of known stains, delicate fabrics, allergies, or special washing instructions; Clearly separating or identifying items that should not be washed or dried using standard methods.

Stains & Existing Damage

We will make a reasonable effort to remove stains, but stain removal cannot be guaranteed. Some stains may be permanent or may require specialized treatment. Laundry On The Go is not responsible for pre-existing damage, normal wear and tears, color bleeding, shrinkage, fading, fabric deterioration, or damage resulting from manufacturer defects or improper care instructions.

Hang Dry Items
If you’d like certain items returned on hangers:  place them in a separate bag, include your own hangers, clearly mark the bag for “Hang Dry”, If hangers are not provided, items will be folded instead.

Delicate & Special-Care Items

Customers must identify delicate, specialty, or items requiring special handling before service. Items requiring special care may be handled according to their care label and the instructions provided by the customers. If proper care instructions are unavailable or unclear, Laundry On The Go may decline to process the items.

Unclaimed or Prohibited Items

Laundry On The Go reserves the right to refuse items that present an unreasonable risk of damage, contamination, injury, or equipment damage. This may include items containing hazardous substances, bodily fluids beyond ordinary household laundry, chemicals, weapons, illegal substances, or other unsafe materials.

Lost or Damaged Items

We take reasonable precautions to protect customers’ laundry. If an item is believed to be missing or damaged while in our care, the customer should notify Laundry On The Go as soon as possible. Any reasonable or reimbursement will be handled according to the circumstances and applicable laws. Laundry On The Go does not guarantee replacement at the original purchase price for used items.

Payment

Payment is due according to the payment terms presented at the time of scheduling a pickup.  Additional charges may apply for services or items that require special handling when those charges are disclosed to and accepted by the customer. You will not be charged at scheduling a pickup. You will receive an invoice, and payment is due before laundry is processed.

Cancellations & Rescheduling
Please contact us at least 4 hours before your scheduled pickup to cancel or reschedule. Repeated missed pickups, last minute cancellations, or circumstances that prevent completion of the scheduled services may be subject to a cancellation or service fee.  Missed pickups may incur a small fee to cover travel time.

Customer Communication

Customers may call or text the business phone at 731-437-9290. Facebook messages may be sent anytime.

Privacy

Laundry On The Go will use customer information such as names, phone numbers, email addresses, and pickup/delivery information as reasonably necessary to provide and manage laundry services. Customers should not submit unnecessary sensitive personal information through the website or social media.

Changes to Services & Policies

Laundry On The Go reserves the right to update its services, pricing, scheduling, and polices when necessary. Updated policies will be posted or otherwise communicated to customers as appropriate.

Agreement

By submitting a pickup request or otherwise booking laundry services with Laundry On The Go, the customer acknowledges that they have had an opportunity to review these Service Terms & Policies and agree to them.

Right to Refuse

Laundry On The Go reserves the right to refuse or discontinue services when an item, laundry load, customer request, or service conditions presents a safety concern, unreasonable risk of damage, contamination, equipment damage, or other circumstances that prevent us from safely or reasonably providing the requested service. We may also refuse items that are improperly labeled, require care beyond the services we offer, contain hazardous or prohibited materials (e.g., infestations; heavily soiled items) or could place our equipment, property, or anyone handling the laundry at risk. If service is refused, the customer will be notified as soon as reasonably possible, and any applicable charge will be addressed based on the circumstances.

Questions?

Have questions about our services, policies, or your laundry order?  We’re happy to help!